Refund policy

Change of mind or ordered incorrectly

When goods have been ordered in error or are not as expected we may agree to their return. This request must be made within 7 days of receipt of goods. We only accept returns of new unused items that are in the original packaging and in a resalable condition. 

For health and safety reasons due to the possibility of cross contamination we do not accept change of mind returns on any gels, brushes, tools or any item that can come in contact with the skin or nails. This does not effect your rights to items that are faulty, damaged or supplied incorrectly.

Faulty, damaged or incorrectly delivered products

If a product is faulty, damaged or incorrectly received email us at: orderbrillbirduk@gmail.com with your order number a brief description and any photos/videos if applicable. Depending on the circumstances and your legal rights we may offer a repair, replacement, price deduction or a refund.

Items purchased from the outlet are not eligible for a return and are non refundable.

We will not be held responsible for missing parcels that you are returning to us. We strongly recommend using a tracked service and retaining the receipt until you receive your refund. Please ensure you include a note with your name and order number. 

The following goods only are eligible for return:

1) Goods that have not been given free or as part of an offer

2) Goods that are unused and sent back to us in original packaging

3) Goods received that have been substituted for original items ordered

4) Goods must be a current product line and not discontinued